[agundla]

Please disregard my message. I figured it out by viewing the installation videos for the opposite installation (short path). From what I can ascertain, the video displays the conversion from short path to long path which is why I was confused as my car seat arrived without the LATCH belt routed for either path thus from their instructions I was basically routing it for short path and then undoing part of it.

I do have to say that once I figured it out, the installation was easier than for any other car seat that I have done. NIce job on the loops in the latch belt to use for traction to tighten it. I like how the latch connectors click!

However, thus far, I am NOT impressed by Britax's customer service. When I phoned yesterday, I was on hold for more than 30 minutes. Then the customer service rep did not have volume on her computer and thus could not hear the installation video that we were playing simultaneously (which was leading to my confusion). I asked to speak to someone who was more knowledgeable and was transferred to a "team leader" however, the CS rep could not or did not know how to transfer. She ended up taking my number and promised a return phone call that day but it has been more than 24 hours and I have yet to receive a phone call. I just phoned again to follow-up on my concerns and I am told that she is aware of my message but has not had time to return my call (to their knowledge, I still need help with installation).

I am surprised as everyone else seems to rave about them.

Thanks

	Britax - Click for more info Britax International has been producing reliable child safety products for over 30 years. Not only does Britax have decades of experience creating car seats and other children's safety equipment, Britax has a long standing reputation as an industry leader and innovator. Britax International is headquartered in the United Kingdom, but Britax car seats are designed and manufactured at facilities in Germany, Austria, and the United States. In the summer of 2002, Britax strengthened their commitment to creating the safest car seats with the opening of a brand new, state-of-the-art crash testing facility in North Carolina. Britax car seats have a reputation around the world for being some of the safest, most reliable, and best designed child safety seats ever made.

	LATCH LATCH stands for Lower Anchors and Tethers for CHildren. It is a system mandated by the Federal government in an effort to standardize and simplify the installation of child restraints without using the vehicle's seat belt system. New vehicles and child safety seats manufactured on and after September 1, 2002 will be equipped with the LATCH system. Cars, minivans, and light trucks will be required to have anchor points between the vehicle's seat cushion and the seat back in at least two rear seating positions, and a top tether anchor (with the exception of convertibles). Child safety seats will have a lower set of attachments that fasten to the vehicle anchors. Most forward-facing child safety seats will also have a top strap (tether) that attaches to the top anchor in the vehicle.